Residents of Lakewood, Ohio, seem to be up in arms over AT&T’s triple-play U-verse service, complaining that AT&T overpromised and underdelivered on the service. Many are complaining about the refrigerator-sized boxes that have started to sprout up in their community. Local politicians are clearly upset with the number and location of AT&T’s boxes. (Check out the photos on Flickr.) The original plan was to have 43 boxes and the current count is above 50. As The Lakewood Observer notes:
Kevin Butler (ward one) may have summarized council’s frustration when he observed that “this project no longer resembles what we agreed to three years ago. There are many more installation locations than I remember in the original agreement and the number of boxes per location has increased.”
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8:20 AM PT
[...] Malik (of GigaOM) also reports on the U-Verse [...]
6 comments so far
8:39 AM PT
u-verse doesn’t scale, AT&T discretionary CAPEX will seem short sighted given the upcoming broadband speed wars to capture and retain broadband users. in the end they’ll have to build out anyway, but will be behind the curve, i’d buy Verizon FIOS in a usec if it was available in SF. unfortunately we’re sunk locally.
9:00 AM PT
my sites admin password not working. I need goood sleep and travel. I am going to meet all my friends and messaging them to all….
11:36 AM PT
Stop complaining about uverse.
8:30 AM PT
Hey George, there are plenty of things to complain about when it comes to U-verse. 1st, the way they don’t deliver PEG channels. 2nd, they don’t provide closed captioning, even though they are required to do so by federal law. 3rd, they cannot provide Federal or State Emergency Alert, even though required by federal law. 4th, their download + upload speeds are a joke. 5th, they only build to wealthy neighborhoods. I can keep going…it’s all been a lovely ride.
6:31 AM PT
Hey com’on the box isn’t that big and they don’t burst into flames nearly as often as they used to…
8:28 AM PT
HEY George,
I agree…stop complaining about Uverse…JUST SHITCAN THAT PIECE OF GARBAGE AND GET SOMETHING ELSE THAT ACTUALLY WORKS AT LEAST 95% OF THE TIME.
I was told my Inet would be a T1…evidently the “T” being a piece of wire streched between two TIN cans. On the other hand the TV picture is clear as a bell when its not pixelating, screen freezing, and going to black with a “poor quality signal” message on it. The upside is that one of our two phones works “all the time” with a downside being the mess the ELEVEN count em, eleven techs, the last one a supervisor, open wire mess they left behind them.
Incidently if you intend to keep Uverse and want internet speed go to USB and use Firefox. The ATT buggy Yahoo browser never has worked right even with DSL.
But you’re right George rather than complaining any longer my next phone call will be “Hello ATT. Come get your junk out of my house!”
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